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** We Recently Experienced Technical Issues **

5/31/11
Technical Support for the server advises an upgrade to the Linux version due to incompatability between cpanel and the older version of Linux we run. There may be a temporary interruption of services when they do this. For latest info, please check back here (tuxsupport.com).

*** [5/31/11] The Data Center took us down for about 2 hours this morning from an unrelated power issue. This was an unannounced outage. ***

*** [6/04/11] The server was down for more than 24 hours recently while software was being updated. It is currently running, but has unresolved issues. Technical Support suggested migrating everything to a different service provider. Currently I am waiting to see if the issues can be resolved.

The process was actually quite involved. Cpanel began sending me hundreds of error messages a day, technical support traced the problem to an incomaptible (older) version of Linux, no longer supported by cpanel. They arranged with the data center for an upgrade. Data center took down the computer and replaced the hard drive with a new one which had newer software installed on it. The old hard drive was moved on the server as an auxiliary drive. Then they restored power to the computer and technical support loged in remotely to configure the software and move data from the old hard drive to the new one. Even though they are far enough along now that the system is accessable on the net again, there are remaining unresolved issues.

***[6/08/11] No Joy *** The server was recently down for more than 24 hours again after technical support was unable to resolve remaining technical issues. Data center had installed a new version of Linux operating system, as recommended, but was unable to resolve dependency issues. (They had charged us $25 for this, and actually wanted to charge us another $25 to do it again, with no guarantee that results would be any better. Also they had been very slow.) Technical support was still recommending moving to a different center, so I finally agreed to do so. The move was completed very quickly, and we are now running on a shiny new server, on iWeb, out of Canada. The new server also provides upgraded specifications for the same cost.

***[6/12/11] Comments *** Service and performance at the new data center has been outstanding since technical support moved there us four days ago. Everything seems to be working perfectly. Our connection on the internet is a bit faster than it was before, and web pages load more quickly now. All web pages and accounts should be operating normally. If you have any unresolved issues with your account, please let me know.

Thanks.
//Phil//
ehostarea.com
tuxhost.com
tuxsupport.com

5/18/07
Our server was experiencing security issues, and it was necessary to install an updated version of the operating system (linux) on a new hard drive. All of the account information has been moved to the new system, and we are 100 % restored to normal operation.

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